CUSTOMIZE & GIFTS

Om Gems brings together certified lab grown diamonds, solid precious metals, and handcrafted quality at honest, direct-to-you pricing. Every piece is inspected before it ships, backed by a lifetime manufacturing warranty, free worldwide shipping, and a straightforward 30-day return window - so you can shop a meaningful piece with real confidence, start to finish.

We craft a wide range of certified diamond jewelry, including:

• Engagement Rings
• Wedding Bands
• Earrings
• Pendants
• Necklaces
• Bracelets
• Lab Grown Melee Diamonds
• Natural Melee Diamonds
• Moissanite Diamonds

Our collection spans classic solitaires to halo, vintage, and three-stone styles, available in white, yellow, and rose gold.

Yes. Lab grown diamonds are 100% real diamonds with the same chemical, physical, and optical properties as mined diamonds - the only difference is how they're formed. To the naked eye, and even to most jewelers, there's no visible difference in sparkle or durability. Because they're grown in controlled lab environments rather than mined, they're also completely conflict-free and carry a far lighter environmental footprint than traditionally mined stones. See our Lab Grown vs Natural Diamonds guide for a full breakdown.

It comes down to personal style and how the shape wears in a setting - round and oval maximize brilliance, while emerald and radiant show off clarity with a more architectural look. Our Diamond 4Cs Guide walks through cut, color, clarity, and carat to help you compare shapes with confidence.

It depends on your budget, skin tone, and lifestyle - platinum and 18K gold offer the most durability, while 14K gold balances value and everyday wear. See our Choosing Your Metal guide for a side-by-side comparison.

Metal options available across our collection:

• Gold Plated
• 925 Silver
• 935 Argentium Silver
• 10K Gold
• 14K Gold - recommended for everyday wear and value
• 18K Gold - recommended for richer color and long-term durability
• Platinum 950

All the metal options above are genuine solid precious metal - we never use plated or gold-filled materials, so your piece is made to last.

Yes, we offer IGI certification on our lab grown diamonds upon request, confirming authenticity and grading. Some listings include certification in the price, while others carry a small additional fee - this is noted on the product page. A digital appraisal letter is also included with your purchase at no extra cost, which you can use when insuring your jewelry - just email us your order number to request a copy.

Yes - every Om Gems piece is covered by a lifetime warranty against manufacturing defects, for as long as you own it. It covers things like a stone that loosens shortly after delivery or a setting that arrives misaligned; it doesn't cover everyday wear and tear. Full details are in our Manufacturing Warranty.

Yes - we're happy to set a diamond you already own, or rework an heirloom piece into a fresh design. We'll just need the stone's grading certificate or exact measurements beforehand to make sure the new setting fits perfectly. Reach out to our team to get started.

Yes - whether you have a finished design in mind or just an idea, our team will work with you on metal, stone shape, carat weight, and setting style to create something personal. You can start with a setting, start with a diamond, or upload a reference photo of a design you love, and we'll bring it to life. Get started via our Custom Design page, see How Custom Design Works for a step-by-step look at the process, or email support@omgemsus.com.

Yes, complimentary engraving is available on eligible pieces - add a date, initials, or a short message to make your jewelry more personal. Add your engraving details at checkout.

Most orders are processed within 10–14 business days. Custom, engraved, or made-to-order pieces usually need 10–14 days of production before they ship - the estimated timeline is shown on the product page.

Once production is complete, shipping takes:

• Standard Delivery: Usually 18–22 days
• Express Delivery: 10–14 days

See our full Shipping Policy for details.

Orders can be changed or cancelled only before production begins. Once manufacturing has started - for any piece, custom or standard - we're unable to make changes or cancel. Shipping addresses also can't be updated after dispatch, so please double-check all details at checkout.

Use our online ring size guide for simple, at-home measuring instructions. If you're still unsure, reach out to our team for personalised guidance to make sure your ring fits perfectly. If the fit isn't quite right once your ring arrives, resizing is available as a paid service - just reach out with your order number and the size you need, and we'll take care of it.

Of course - just add a note at checkout asking for plain, unbranded packaging, and we'll make sure nothing on the outside gives it away.

Yes, we're happy to place a short courtesy hold so you have time to make your decision. Message our team with the item you're considering and we'll let you know what's possible.

Clean your piece with warm water, a mild soap, and a soft brush, then rinse and dry with a lint-free cloth. Remove jewelry before swimming, showering, or applying lotions and chemicals to keep it looking its best for years. We'd also recommend having the setting professionally checked once a year, so any loose prongs get caught early. See our Jewelry Care Guide for full details.

Yes - our Matching Bridal Sets pair an engagement ring with a coordinating wedding band, designed to sit flush together for a seamless look.

Yes - from men's wedding bands to tennis bracelets, our Men's Jewelry collection is built with the same certified diamonds and solid metals as the rest of our range.

Yes - browse by price with our Gifts Under $500, Gifts Under $1,000, and Gifts Under $2,500 collections, or see our full Gift Buying Guide for help choosing.

Yes - check our Diamonds On Sale collection for current markdowns on loose diamonds, and our Diamond Jewelry On Sale collection for discounted finished pieces.

Yes, Om Gems ships to customers around the world with secure, fully tracked delivery. Some of our top serviceable countries include:

• North America: United States, Canada, Mexico
• Europe: United Kingdom, Germany, France, Italy, Spain, Netherlands, Switzerland, Sweden, Norway, Denmark, Belgium, Austria, Ireland, Portugal, Poland, Finland, Czech Republic, Romania, Hungary, Luxembourg, Iceland, Greece
• Middle East: United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Israel
• Asia-Pacific: India, Singapore, Hong Kong, Japan, South Korea, Malaysia, Thailand, Indonesia, Philippines, Vietnam, China, Australia, New Zealand
• South America & Africa: Brazil, Argentina, Chile, Colombia, South Africa

Don't see your country listed? Reach out to us at support@omgemsus.com and we'll confirm delivery options for your location.

Every order arrives in premium, protective packaging, along with the original grading certificate for certified diamonds. A digital appraisal letter is also available on request for insurance purposes.

For orders of $2,999 and above, we recommend adding shipping insurance for extra peace of mind during transit. Since each piece is made to order specifically for you, returns must be requested within 30 days of delivery, with the item unworn and in its original condition. And behind every shipment stands our lifetime craftsmanship warranty - a reflection of the confidence we place in our own work.

Domestic orders typically arrive within 5–7 business days after dispatch, while international deliveries can take 7–16 days depending on the destination. Exact timelines are shared in your confirmation email. Excludes production time

Yes, express shipping is available at checkout for an additional $49, and typically delivers within 10–14 business days after your order is dispatched. See our Shipping Policy for full details.

Timelines are estimates, not guarantees - customs processing, courier delays, or weather can occasionally push delivery back. We'll do everything we can to keep you updated if this happens.

As a general guide, from order to delivery (production + shipping combined): 
Standard Delivery usually takes 18–22 days.
Express Delivery usually takes 10–14 days.

Yes - once your order ships, you'll receive a tracking number by email. It can take 24–72 hours for tracking details to become active on the carrier's website.

Customers are responsible for any customs duties, import taxes, VAT, or local charges applied by their own country. These vary by destination and are outside our control. Some countries offer duty-free thresholds or exemptions on jewelry - where this applies, it's the local customer's responsibility to confirm, and our team is happy to help however we can.

No - once an order has shipped from our facility, the delivery address can no longer be changed. Please confirm all shipping details carefully before checking out.

Every piece arrives in a premium jewelry box, carefully packaged with protective, elegant packaging designed to arrive safely wherever you are in the world.

Yes - orders of $2,999 and above are covered by shipping insurance and require a signature on delivery, so your piece is protected the whole way to your door.

For orders of $2,999 and above, we recommend adding shipping insurance for extra peace of mind during transit. Since each piece is made to order specifically for you, returns must be requested within 30 days of delivery, with the item unworn and in its original condition. And behind every shipment stands our lifetime craftsmanship warranty - a reflection of the confidence we place in our own work.

We accept a wide range of secure payment methods for your convenience, including major credit and debit cards such as Visa, Mastercard, American Express, Maestro, RuPay, and Diners Club.

You can also pay using PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, UPI, NetBanking, and other supported local payment options available at checkout.

All transactions are processed securely to help protect your payment and personal information. If you have any questions about payment methods or need assistance with your order, please contact us at support@omgemsus.com.

Yes. All transactions run through encrypted, PCI-DSS compliant payment gateways. We never see or store your full card number, CVV, or banking details on our own servers.

Payment is charged immediately once your order is placed and successfully authorised. You'll receive a confirmation email right after.

Declines usually happen due to incorrect card details, bank-side restrictions, insufficient balance, or a temporary gateway issue. Try re-entering your details or a different payment method - if it persists, reach out and we'll help.

Yes, select this option at checkout where available (such as Klarna or Shop Pay Installments) to split your payment into smaller amounts over time.

No - product prices don't include customs duties, import taxes, VAT, or other local charges. These are the buyer's responsibility and vary by destination country.

Yes, if you'd like to split a payment between two cards, just get in touch with our team before or during checkout and we'll help you work it out.

Prices are shown in the currency selector at the top of our site - switch it to view pricing in your preferred currency before checking out. Common currencies available include:

• USD
• CAD
• CNY
• EUR
• GBP
• HKD
• NZD
• SGD
• AUD
• INR

We accept eligible returns within 30 days of delivery, provided the item is unused and in its original condition with all packaging and certificates intact. Full details are in our Return & Refund Policy.

No - custom-made, engraved, resized, or personalised jewelry is considered final sale and isn't eligible for return or exchange, since it's crafted specifically for you.

Yes, eligible pieces can be exchanged for a different design, subject to approval and the condition of the returned item. Contact our team to start the process. Custom-made, engraved, or personalised jewelry is not eligible for exchange or return, as it's crafted specifically for you.

Once your return is received and inspected, approved refunds are processed within 3–7 business days back to your original payment method.

No - original shipping charges, certification fees, customs duties, and payment processing fees are non-refundable, even if the item itself is returned.

Items must be unused, unworn, and returned in their original packaging with any certificates included, to be eligible for a refund or exchange.

You can cancel your order only before it enters production. Once production has begun - even for standard, non-custom pieces - the order can no longer be cancelled, as materials and crafting are already underway. Reach out to our team right away and we'll confirm whether cancellation is still possible.

E-mail support@omgemsus.com with your order number and the reason for the return, and our team will send you the next steps and a return shipping address.