Round
Radiant
Emerald
Oval
Pear
Cushion
Princess
Heart
Asscher
Alphabet
Trillion
Half Moon
Baguette
Dutch Marquise
Trapezoid
Portuguese
Blue
Red
Pink
Grey
Champagne
Yellow
Green
Orange
Brown
Black
Solitaire
Halo
Hidden Halo
Unique
Diamond Band
Bezel
Cluster
Three Stone
Dainty
Vintage
Wedding Bands
Eternity Bands
Anniversary Bands
Pavé Diamond Bands
Matching Bridal Sets
Curved bands
Five Stone Bands
Seven Stone Bands
Nine Stone Bands
Stackable Bands
Custom bands
At Om Gems, we know that placing an order with us often means sharing personal details tied to some of life's most meaningful moments - a proposal, an anniversary, a gift for someone you love. We take that trust seriously. This Privacy Policy explains what information we collect, why we collect it, how we protect it, and what choices you have.
By visiting our website or placing an order with Om Gems, you agree to the practices described in this policy.
1. Information We Collect
When you shop with us, we collect:
• Name, billing and shipping address, email address, and phone number (optional)
• Order details - items purchased, customization or engraving instructions, ring size, and delivery preferences
• Account information, if you create one with us
• Messages you send us via email, contact forms, or customer support
• IP address, browser type, device/operating system, pages visited, and approximate location (city/country level) - collected automatically to improve your experience and help prevent fraud
• Payment confirmation from our payment processors (we never see or store your full card details) and delivery/tracking updates from our shipping carriers
2. How We Use Your Information
We use your information to:
• Process, fulfill, and ship your order, and communicate with you about it
• Verify payment and prevent fraud
• Improve our website and products
• Send you marketing emails and updates - only with your consent, or as permitted by law
• Comply with legal obligations, resolve disputes, and enforce our policies, including our Return & Refund Policy and Manufacturing Warranty
3. Consent
When you provide your personal information to place an order, arrange delivery, request a return, or contact us, you're giving us consent to use that information for those specific purposes.
If we'd like to use your information for something else, such as marketing, we'll ask for your consent first, or give you an easy way to opt out.
Withdrawing consent: You can unsubscribe at any time using the link in our emails, or by writing to us at support@omgemsus.com. This won't affect information we're required to keep for order, legal, or tax purposes.
4. Payment
Payments on our website are processed securely through trusted third-party providers, including Shopify Payments, PayPal, and other supported payment methods. We do not store your full card number, CVV, or banking credentials on our servers.
All payment data is encrypted and handled in line with the Payment Card Industry Data Security Standard (PCI-DSS).
5. Cookies & Tracking Technologies
We use cookies to:
• Keep your cart and session active as you browse
• Remember your preferences, such as currency or region
• Understand how visitors use our site, so we can improve it
• Measure the performance of our marketing campaigns
You can disable cookies through your browser settings at any time - though this may affect features like staying logged in or retaining items in your cart.
6. How We Share Your Information
We do not sell your personal information. We share it only where necessary, with:
• Payment processors and shipping carriers - to complete and deliver your order
• Service providers - such as analytics or marketing platforms, who use your data only to perform services for us
• Legal authorities - where required by law
• Affiliates and business partners - supporting order fulfilment or fraud prevention
Our third-party partners have their own privacy policies and are responsible for the security of the data they process. Once you leave our site - for example, via a carrier's tracking page - this Privacy Policy no longer applies.
If Om Gems is involved in a merger, acquisition, or sale of its business, your information may be transferred as part of that transaction, subject to applicable data protection laws.
7. International Orders & Data Transfers
Om Gems ships worldwide. Orders placed from outside India involve your data being transferred to and processed in India to fulfil your order.
8. Data Retention
We keep your personal information for as long as needed to:
• Fulfil your order and honour our Return & Refund Policy and Manufacturing Warranty
• Meet our legal, accounting, and tax obligations
• Support a fraud investigation or legal matter, where relevant
9. Your Rights
Depending on where you live, you may have the right to:
• Access, correct, or request deletion of your personal information (subject to our legal and contractual obligations)
• Object to or restrict certain uses of your information, such as marketing
• Request a copy of your data in a portable format
To exercise these rights, contact us at support@omgemsus.com. We may need to verify your identity before processing your request.
10. Security
We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction, and follow industry best practices to keep your data secure. That said, no method of transmission or storage is 100% secure, and we can't guarantee absolute security.
11. Aggregated & Anonymized Data
We may create aggregated or de-identified data from the information we collect - for example, general trends in what styles or metals customers prefer. Since this data no longer identifies you personally, we may use it for any business purpose, including analytics and improving our products.
12. Marketing Communications
With your consent, we may send you emails about new arrivals, offers, and updates. You can opt out anytime using the unsubscribe link in any marketing email. You'll continue to receive transactional emails, like order confirmations and shipping updates, as these are necessary to fulfil your order.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Changes will be posted on this page, and where they're material, we'll take reasonable steps to notify you.
14. Contact Us
If you have questions about this Privacy Policy, or would like to access, correct, or delete your personal information, reach us at: support@omgemsus.com
This Privacy Policy, and any dispute arising from it, is governed by the laws of India, without prejudice to any additional rights you may have under the data protection laws of your own country. Any dispute that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of India.