Orders are usually processed within 1–3 business days. Custom or personalized jewelry may require additional production time before shipping.

Yes, we specialize in custom-made jewelry including engagement rings, wedding bands, and personalized fine jewelry designs.

Orders can only be canceled before production begins. Once manufacturing starts, custom or made-to-order items cannot be canceled.

Yes, a confirmation email with your order details will be sent immediately after successful payment and checkout.

Custom, engraved, resized, or personalized orders are considered final sale and are generally non-refundable.

Shipping addresses cannot be changed once the order has been dispatched. Please verify all details before checkout.

Minor variations may occur in handmade jewelry and natural stones, making every piece unique and one of a kind.

Yes, we provide order status and shipping updates through email once your order progresses through production and dispatch.

Yes, we create custom jewelry tailored to your preferred design, metal tone, stone type, and personal style.

We offer white, yellow, and rose gold in 10K, 14K, and 18K along with 925 sterling silver options.

Yes, we offer IGI certification for our lab-grown diamonds upon request, ensuring authenticity, quality, and trusted grading standards.

Some listings include certification, while others may require an additional certification fee depending on the item.

Yes, many designs can be customized with your preferred diamond shape, carat weight, and setting style.

Yes, our jewelry is carefully handcrafted with attention to detail, quality craftsmanship, and modern luxury aesthetics.

Customers can contact us through our Contact Us page or support email for assistance with orders or custom requests.

Yes, OM Gems ships internationally to most countries worldwide using secure and trackable shipping services.

Standard shipping generally takes approximately 25–30 business days depending on the destination country.

Yes, express shipping is available and usually delivers within approximately 4–7 business days after dispatch.

No, shipping timelines are estimated and may vary due to customs processing, courier delays, or weather conditions.

Yes, tracking details are shared after dispatch and may take 24–72 hours to become active.

Buyers are responsible for customs duties, import taxes, VAT, and any local charges required by their country.

No, shipping addresses cannot be modified once the package has been shipped from our facility.

Delays caused by customs, couriers, or international transit are outside our direct control, but we’ll assist whenever possible.

Yes, additional shipping charges may apply for remote areas or specific international destinations.

Yes, all jewelry is carefully packaged in protective and elegant packaging to ensure safe international delivery.

We accept eligible returns and exchanges within 7 days of delivery for unused items in original condition.

No, custom-made, engraved, resized, or personalized jewelry pieces are generally non-refundable and non-exchangeable.

Buyers are responsible for return shipping costs, customs charges, and secure return packaging expenses.

Refunds are processed after the returned item is received, inspected, and approved by our team.

No, shipping charges, certification fees, customs duties, taxes, and payment processing fees are non-refundable.

Approved refunds generally take approximately 3–7 business days to reflect in the original payment method.

Yes, eligible products may be exchanged for another design or item depending on approval and product condition.

Returned items must be unused, unworn, and sent back with original packaging and certificates intact.

No, worn, altered, or unauthorized returns may be refused if they do not meet our return requirements.

Yes, customized or personalized orders may include a non-refundable processing or production fee.

Currently, OM Gems accepts secure online payments through Razorpay using supported cards, UPI, net banking, and wallet options.

Yes, all payments are processed through Razorpay’s encrypted and secure payment gateway for safe online transactions.

Yes, Razorpay supports multiple payment methods including UPI, debit cards, credit cards, net banking, and selected wallets.

Payments are charged immediately after your order is successfully placed and payment authorization is completed.

Payments may fail due to incorrect details, bank restrictions, insufficient balance, or temporary payment gateway issues.

Yes, customers receive an order confirmation email once the payment has been processed successfully.

No, customs duties, import taxes, VAT, and local charges are the responsibility of the buyer.

Currently, orders must be completed using a single payment method available through Razorpay checkout.