Refund policy
At OM Gems, We take pride in delivering high-quality lab-grown diamond jewelry crafted with precision and care. Your satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a simple and transparent return and refund process.
Returns
You may request a return within 7 days of delivery.
To be eligible for a return:
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The item must be unused, unworn, and in original condition
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All original packaging, certificates, and tags must be included
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The item must not show any signs of wear, damage, or alteration
Non-Returnable Items
The following items are not eligible for return:
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Custom-made or personalized jewelry
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Engraved items
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Items marked as Final Sale
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Products damaged due to improper use
Refunds
Once your returned item is received and inspected:
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Refunds will be processed within 3–5 business days
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Refund will be issued to the original payment method
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Shipping charges and transaction fees are non-refundable
Return Shipping
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Return shipping costs are the responsibility of the customer
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We recommend using a secure, insured, and trackable shipping method
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OM Gems is not responsible for lost or damaged return shipments
Exchanges
We offer exchanges within 7 days of delivery:
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Exchange is allowed for items of equal or higher value
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Price difference (if any) must be paid by the customer
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Item must meet all return eligibility conditions
Damaged or Incorrect Items
If you receive a damaged or incorrect item:
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Contact us within 48 hours of delivery
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Provide photos or videos for verification
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We will arrange a replacement or full refund at no additional cost
How to Request a Return or Exchange
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Email us at support@omgemsus.com
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Include your order number and reason for return/exchange
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Our team will provide return instructions
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Ship the item securely with tracking
Important Notes
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Returns requested after 7 days of delivery will not be accepted
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Refunds are issued only after inspection and approval
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Custom orders are final sale and non-refundable
Need Help?
For any questions, feel free to contact us at:
support@omgemsus.com