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Terms of service

This website is operated by OM Gems. Throughout the site, the terms “we,” “us,” and “our” refer to OM Gems. By visiting our website or purchasing from us, you agree to be bound by the following Terms of Service.

1. Use of Website

By using this site, you confirm that you are at least the age of majority in your jurisdiction. You agree not to use our products or services for any illegal or unauthorized purpose.

We reserve the right to refuse service to anyone at any time for any reason.

2. Product Information & Availability

We strive to display accurate product descriptions, images, and pricing. However:

  • Slight variations in color, size, or appearance may occur

  • All products are subject to availability

  • We reserve the right to modify or discontinue products at any time

3. Pricing & Payments

  • All prices are listed in USD unless otherwise stated

  • Prices may change without prior notice

  • Payment must be completed before order processing

  • We reserve the right to cancel or refuse orders suspected of fraud

4. Orders & Custom Jewelry

  • Custom or personalized orders cannot be canceled once production begins

  • Custom-made items are non-returnable and non-refundable unless defective

  • Production timelines may vary depending on design complexity

5. Shipping & Delivery

Shipping times are estimates and may vary due to external factors such as:

  • Customs clearance

  • Courier delays

  • Weather conditions

OM Gems is not responsible for delays once the order has been dispatched. For full details, please review our Shipping Policy.

6. Returns & Exchanges

Returns and exchanges are governed by our Return & Refund Policy:

  • Requests must be made within 7 days of delivery

  • Items must be unused and returned in original condition

  • Custom and personalized items are not eligible

7. Customs Duties & Taxes

International orders may be subject to customs duties or import taxes. These charges are:

  • Determined by your local authorities

  • The responsibility of the buyer

Orders cannot be canceled or refunded due to customs charges.

8. Intellectual Property

All content on this website—including images, logos, product designs, and text—is the property of OM Gems and is protected by copyright laws.

You may not copy, reproduce, or use any content without prior written permission.

9. Limitation of Liability

OM Gems shall not be held liable for any indirect, incidental, or consequential damages arising from:

  • Use of our website

  • Purchase or use of our products

All products are provided “as is” without warranties beyond those required by law.

10. Accuracy of Information

You agree to provide current, complete, and accurate information when placing an order, including contact details and shipping address.

We are not responsible for issues caused by incorrect or incomplete information.

11. Third-Party Services

We may use third-party providers for payments, shipping, and analytics. We are not responsible for their policies or actions.

12. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Updates will be posted on this page.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with applicable laws. Any disputes will be handled under the appropriate legal jurisdiction.

14. Contact Information

For questions about these Terms of Service, please contact us:

📧 support@omgemsus.com